Title: Refund Policy

Nivana Homes Refund Policy

At Nivana Homes, we aim to maintain transparency and fairness in all bookings. This Refund Policy outlines when refunds may or may not be issued.

1. Non-Refundable Deposit

A 50% deposit paid at the time of booking is non-refundable under all circumstances, as it secures your reservation and blocks the dates.

2. Standard Bookings

Full Refund:

Guests may receive a full refund if cancellation is made within 48 hours of booking, provided the check-in date is at least 14 days away.

Partial Refund:

Cancellations made at least 7 days before check-in are eligible for a 50% refund of the total booking amount.

No Refund:

Cancellations made less than 7 days before check-in are non-refundable.

3. Festive & Peak Periods

During high-demand periods (including Valentine’s, Easter, Christmas, December holidays, New Year, Independence holidays, and long weekends):

• Only 50% of the total booking amount may be refunded, regardless of when cancellation occurs
• Cancellations made less than 14 days before check-in are non-refundable

4. Long Stays & Monthly Bookings

For bookings of 7 nights or more or monthly stays:

• The initial deposit remains non-refundable
• Cancellations made at least 21 days before check-in: 75% refund of total booking amount
• Cancellations made at least 14 days before check-in: 50% refund of total booking amount
• Cancellations made less than 7 days before check-in: non-refundable

5. No-Show & Early Departure

• Failure to check in without prior notice will be treated as a no-show and is non-refundable
• No refunds will be issued for early check-outs after the stay has started

6. Refund Processing

Approved refunds will be processed within a reasonable timeframe after confirmation and may take additional time depending on the payment provider.

7. Exceptions

In rare cases where Nivana Homes is unable to fulfill a reservation due to operational issues, guests may be offered a reschedule or refund at our discretion.